I ordered a book off of chegg and when it came, they had sent me the wrong book. What if i order the wrong book can i return it for the right one. But i had to take the time to print out the label to send back the wrong book and send it out. I ordered my books for summer semester and when i opened the box i saw they had sent me the wrong book it had the right chegg label. The books homepage helps you explore earths biggest bookstore without ever leaving the comfort of your couch. Ysk about chegg, an incredibly cheap textbook rental service that can save you hundreds of dollars education is a site that allows you to buyrent and sell your college textbooks. From here you can select the order, choose return, and follow the instructions. Cheggs services are many, and the sheer number of options can be overwhelming.
I help an ebook from chegg i found that they had the isbn number by searching online, clicked the link, added book to my cart and paid for the creative writing internships. How to save the most on chegg textbooks and services. My advice to you is to not order anything from chegg. If you return the wrong book or personal property to our thirdparty. On november 1st, 2017, gethumanyak reported to gethuman that they were having an issue with chegg and needed to get in touch. You have 14 days to return a digital textbook and 21 days to ret. I offered to pay the return shipping on the books, but they paid for that, also. The issue was classified by gethumannachell at the time as a warranty claim problem, and was later reported to be fixed on november 15th, 2017.
Highlighting is permitted, but please do not write in chegg rental books. The normal service is ups ground, but you can also pick 2day or nextday for a little more, if you really need the books faster. Tracey fedan hey chegg, i ordered a book and it was the. Ysk about chegg, an incredibly cheap textbook rental service that. Apparently, chegg bought out cramsters and i received an email from them and.
I was promised an amount and maybe 2 weeks later i saw my chegg account change. This may not be a complete list, please check with your professors to confirm their classes use cengage. Chegg did your professor change your book on you last. If you do not receive your book by the date stated on your order confirmation, chegg will refund your shipping costs and send out a new book, if necessary. May 15, 20 if you are dissatisfied with the quality of your rental, chegg.
If you have purchased or rented a digital or physical textbook from chegg and need to return it, just log in to your account on the chegg. Rent or buy textbooks online at and save hundreds of dollars. I have purchased all of my textbooks for the last 5 years of college through chegg. May 21, 20 hey chegg, i ordered a book and it was the wrong book. The issue was classified by gethumanyak at the time as a overcharge on account problem, and was later reported to be fixed on november 3rd, 2017. A simple 2 step guide for solving this common chegg problem quickly and effectively by gethuman. Oct 01, 2016 on october 31st, 2017, gethumannachell reported to gethuman that they were having an issue with chegg and needed to get in touch. On october 31st, 2017, gethumannachell reported to gethuman that they were having an issue with chegg and needed to get in touch. Did your professor change your book on you last minute. My experience is delivery times are a couple days faster than what chegg posts as the. See if chegg is down in philadelphia, philadelphia county, pennsylvania or its just you.
Please check back, search by isbn or check with your professor. Ysk about chegg, an incredibly cheap textbook rental service. However, if an item is out of stock, your order may be delayed. Happy to report that my book arrived within a few days and was exactly what i ordered. As a courtesy to your fellow students, please limit highlighting and do not. Chegg down in philadelphia, philadelphia county, pennsylvania. Chegg wants your textbooks back before finals, or theyll charge full purchase price 12. Sep 06, 2012 did your professor change your book on you last minute. If you cancel within 14 days of placing your order, you will get your money back. Cheggs shipping options and delivery times are shown during the checkout flow, after you type in your address and zip code. You get an automated voice telling you to call back later. Jan 28, 2017 on november 1st, 2017, gethumanyak reported to gethuman that they were having an issue with chegg and needed to get in touch.
I tried to contact chegg through their email but theres no response. Managing my membership how to use chegg study pack managing my subscription chegg writing textbooks ordering returns sell books. Every book they send me is in good condition and in a timely manner. I ordered two books from them last weekend, and have no tracking information for one of them, but the other book is being shipped by usps and they are not very good with. After the 10 business days passed i called because i hadnt received the payment. I received a book that was completely upside down and the pages w. When renting with, there are some rules and guidelines you should.
Ysk about chegg, an incredibly cheap textbook rental. We have a 21 day any reason guarantee policy so send that unwanted book back to us within 21 days of placing your order for a refund. Chegg wants your textbooks back before finals, or theyll. All of our textbooks come with a 21 day satisfaction guarantee, 14 days for etextbooks. Sep 23, 2011 chegg s shipping options and delivery times are shown during the checkout flow, after you type in your address and zip code. They also offer a selection of etextbooks, which can be rented to save you time and money. When you rent textbooks from chegg, can you can save yourself money versus buying the books. Just watch the video, throw those books into a box, grab your pr.
I ordered 2 books on chegg, and in the mail i got one of the chegg books i ordered but the other i got came from. It stated they had sent out a check from wells fargo and that i would receive it in 10 business days. See if chegg is down or having service issues today. I ordered two books from them last weekend, and have no tracking information for one of them, but the other book is being shipped by usps and they are not very good with tracking information. They provide the refund, but youll have to pay for the shipping. If you have other problems or questions and you cant find the solution here, please let us know. I always get at least 3 of my questions unsolved or solved in the wrong way. I went to go log on my account to end the free trial before i get billed and apparently i have the wrong informationso i cannot end the free trial. I dont exactly know about which book you bought or which book you accidentaly bought but.
Chegg wrong text book bought bought correct one need refund. What if i order the wrong book can i return it for. How to i return it and get a refund answer for question. From the digital orders tab, select the return for refund button next to the title you want to return. It has now been three weeks since my book went into transit and they havent returned any of my 5 emails or ten plus phone calls. Remember that rentals are intended for multiple users. If you cant find your course, it may still be included in cengage unlimited. Chegg credit can be used toward any book that chegg rents or sells, even shipping and tax. I totally agree with adam j cre, chegg solutions are incredibly unreliable, since they contain many small mistakes and their term chegg expert does n.
Chegg understands the issues in higher education, invests in diversity, and. The reason for the 3 stars is because of the service. I added my card to the account and ordered my book and got a four week feee trial. Here youll find current best sellers in books, new releases in books, deals in books, kindle ebooks, audible audiobooks, and so much more. Click here to tweet, chat or call our chegg customer service team and get help for any service from textbooks to chegg study. Because at chegg were all about removing the obstacles that stand in the way of the education you want and deserve. Contrast that with the rental i got from amazon, wrong edition and much worse condition, the one i got from cbr was correct and in decent condition, although its clear it is a well used book. So weve broken down all the ways to save money, your gpa and your sanity. They will allow you to return a book youve ordered in 21 days, starting from the order date. Furthermore, i have found that even if the final answer is wrong its usually just that one small step that gets you on your way. If for some reason the books you ordered from chegg are not what you expected, there is a 21 day return policy.
The school doesnt use this book anymore can i return it for a refund. Decide to drop a class and now you wanna drop the book. Rules and guidelines for renting with chegg com textbooks. I added my card to the account and ordered my bookand got a four week feee trial. From time to time, chegg may offer savings programs that give students a discount when they enter a code at checkout. In the popup window, choose the reason for return, then select return for refund. Have a stack of old textbooks sitting on your desk. The publisher solution manuals are almost flawless. So far most of them have been pretty bad, like slow shipping, they shipped the wrong book, etc. I ordered my books for summer semester and when i opened the box i saw they had sent me the wrong book it had the right chegg label but it was stuck on the wrong book. Previous question next question get more help from chegg. I have ordered the wrong book and need to see if i can get a refund. Would chegg send me a book through a different company. Two weeks later i got the right book but had to ship the wrong one back at my expense.
The research team at doesitwork thought cheggs return policy is actually quite fair. The downside, of course, is that you need access to the. Chegg ships books the same business day if ordered before noon est, or the next business day if ordered after noon est. Answer to what if i order the wrong book can i return it for the right one skip navigation.
This may occur, for example, if you return a book that has been damaged beyond repair and you are charged for a replacement book, or if you return the wrong book, or if you send the wrong book under chegg s buyback program or send a book under the buyback program outside of the programs time limits. I too ordered from chegg in fall of 2008 and again in spring 2009. If youre going to use chegg you need to learn how to properly use chegg. We are writing new step by step guides every day for problems like this. Price of one textbook based on average msrp of a cengage book. New books must be returned in new condition to receive a refund.
This issue has happened several times in my recent subscriptions and i tend to find the answers using similar websites like chegg. The best chegg phone number with tools for skipping the wait on hold, the current wait time, tools for scheduling a time to talk with a chegg rep, reminders when the call center opens, tips and shortcuts from other chegg customers who called this number. You will need to send it back and request the right one, you can call chegg here. First time using chegg, they have good prices for their book rentals. The school doesnt use this book anymore can i return it for a. And, indeed, its a more affordable option than the campus book store. When i opened the book i discovered that the cancel number had changed and therefore i got a book with the wrong publisher which makes a huge difference for my class. I ordered a textbook from chegg and i never received it. Ime you have to have an idea as to how to solve the problem so you can tell when the chegg answers are wrong. You can access it from different devices, so if one device gets lost or crashes, you simply use another device to go online and see your book. How to order textbooks by chegg and more scsu students.
This date can be found in my account and in your order confirmation. I have order from chegg in the past but this time my books are qu. Refresh the page that should make the book available immediately. I think i opened a chegg account with the wrong email when i ordered my book. Ok so ive never used chegg or rented a book before this semester but i have a history class and i know im not going to ever need these books again so i figured id give it a try. Chegg has a reputation for being a place where you can buy cheap textbooks. If you were given a credit from customer support, it may not be redeemed for cash. If the physical book does not satisfactory, or if it turns out to be unnecessary or simply the wrong one, return the book to the thirdparty partner in the same condition it was received. I think i opened a chegg account with the wrong email.
On the left, under purchases, click to expand the order details. In the fall i only received 1 book out of 4 ordered and it took them weeks to answer my emails and refund my money. I called and the girl i spoke to said they would send me out the correct book i ordered right away. Moreover, whenever i tend to give a low rated answer, someone will negotiate me. Forget calling the customer service number, no one answers. After ordering my first book, i came across this site and got nervous. I need to return my book but its not appearing on my account. If you have purchased or rented a digital or physical textbook from chegg and need to return it, just log in to your account on the website. And if you spot any issues with our how do i return the wrong book back to chegg.
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